Orientation to Agency Emergency Policies and Procedures

Orientation to Agency Policies and Procedures

Before you begin working with clients, it’s important to understand your agency’s policies and procedures—these are the rules and plans that keep everyone safe and informed.

Every home care agency (HCA) is a little different. Their policies are based on where they are located, the kinds of clients they serve, and any special situations or risks in the area.

As a Homemaker or Personal Care Worker (HMK/PCW), you’ll learn:

• The emergency response plan in case the office has to move or close

• Who the Safety Director(s) are and how to contact them

• The emergency contact numbers for the agency (HCA)

• The emergency contact numbers for each client you are assigned to

Knowing these procedures helps you respond quickly if something unexpected happens. Orientation helps make sure you are prepared, informed, and ready to keep yourself and your clients safe.

Being prepared is part of being a great caregiver.